electronic customer service
electronic customer service
A quick view of the EBOK application, which was the customer's dashboard, where he could install, launch and finally control the status of each of the electronic products for which he paid for the subscription. The program was to be created quickly and at the lowest possible cost, so it was designed based on components from the Feedback application (for reporting errors). As EBOK was created from the need (on the client's side) to manage programs purchased by the user, it enabled, for example, monitoring the time remaining until the end of the subscription, making settlements for the use of the application or extending the subscription period. The program provided customers with the opportunity to manage the entire universe of applications in one place.